Shipping & Returns

SHIPPING

StylePro promises to provide you with the best-in-class shopping experience at every step of the way. We source our products from international suppliers, hence we are able to provide affordable quality goods that are long lasting. We deliver within 24 Hours and collection of orders is also available at the StylePro shop. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partners. Just proceed with your order and we’ll do the rest.

Returns

14 days money back guarantee policy, subject to Terms and conditions.


Requirement for a valid procedure

  • Proof of purchase – the document handed over to you together with the product, on delivery.
  • Original packaging – the manufacturer packaging
  • Any free promotional items – gifts or accessories delivered with the purchased item
  • Valid return reason – please accompany photo proof if any for damaged products, will issue a refund immediately on defects.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Such as intimate and hygienic products.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products such as gift cards
  • Personalized Gift Items
  • Hygienic sensitive products

To complete your return, we require your order number.

What happens once I have returned an item?

  • We will perform a careful quality check.
  • If the claim is valid we will refund you according to your requested refund method.
  • The process may take up to 5 days from when your return request was submitted.
  • If the claim is invalid the item will be sent back to you.
  • We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling. 

To return your product, please send it to:-

StylePro Online Beauty
0758 090 762
Mini Mall Valley Arcade
Mbaazi Avenue, Lavington, 
Nairobi, Kenya


You will be responsible for paying for your own shipping costs for returning your item if your order is out of Nairobi. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Cancellation Of Orders

We have a full refund policy for orders cancelled 6 Hours in advance. Our processing and shipping process takes about 6 hours, any orders after this period have been delivered to the sorting center and cant be retrieved until final destination.

Kindly get in touch as soon as possible for any order cancellations.